Frequently Asked Questions
If you have problems with your order, please go to our contact page and follow up from there.
About Armattan Productions
- What is Armattan Productions?
- Who designs these products?
- How are these products made?
- What materials are available?
- What kind of carbon fiber do you offer?
- What is the weight per volume of your carbon fibre?
- I have an idea. Can you design it for me?
- How can I contact Armattan Productions with additional questions?
- Do you make 3D-printed parts?
Placing an Order
- What payment options are available?
- What happens after I place an order?
- Can you combine my Armattan Productions order with my Armattan Quads order?
- Why is some hardware listed on Armattan Quads but not Armattan Productions?
- I placed an order 7 days ago, and it’s still "Processing." Why?
- I want the 'XYZ' frame with 6-inch arms instead of 5-inch. How can I do that?
- Can you combine a new order with my existing one?
- What’s the weight of this frame?
- Do you ship to my country?
- How can I check my order status?
- How can I change, cancel, or add to my order?
- There’s a problem with my order. What should I do?
Selling My Designs and Managing My Store
- Can I sell my designs?
- How do I get paid when someone buys my design?
- Can I keep my designs private?
- What do I do when someone buys my design?
- How long does it take to get a quote after submitting a design?
- What’s the preferred image size for the site?
- Can you advise on my design idea?
- What tolerance should I use?
- What files type can I upload?
- Can I upload the same design twice?
- Are my designs lifetime warrantied?
- I uploaded a design with an error. How do i delete?
- How many designs can I upload for pricing?
- Why can't I add a kit or product to my store?
- At what scale are designs cut?
About Armattan Productions
Armattan Productions is a platform for designers and hobbyists, providing access to high-end manufacturing with no minimum orders, prototyping fees, or CNC programming costs for carbon fiber parts. We offer custom design pricing and the ability to create your own shop to sell your creations with your chosen profit margins. Learn more on our About Us page .
Our products are designed by community members, many of whom offer freelance services. Visit their shops to see their work or start your own shop to share your designs.
We primarily use CNC facilities to process carbon fiber and other materials.
We offer carbon fiber in various thicknesses with no minimum order quantity (MOQ). We also process FR4 (fiberglass/G10), stainless steel, aluminum, titanium and iron, though these have MOQs and are not automated on the site. Likewise with 3D printed parts. Email support@armattanproductions.com for more info.
What kind of carbon fiber do you offer?
We use 3K twill weave, high-heat-pressed black matte carbon fiber with a unidirectional inner layer and 200g/m² on both external surfaces Available thicknesses are 1, 1.5, 2, 2.5, 3, 4, 5, and 6mm (other thicknesses available for incognito services). It’s the same premium carbon fiber used in Armattan Quads’ lifetime-warrantied models. We can process other kinds of carbon fibre, as well, upon request.
What is the weight per volume of your carbon fibre?
Our carbon fiber has a density of approximately 1623.9 kg/m³, though this may vary slightly by thickness and type.
I have an idea. Can you design it for me?
We don’t offer design services, but you can connect with designers in our community, post in relevant Facebook groups, or explore sites like Freelancer.com.
How can I contact Armattan Production with additional questions?
Visit our Contact Us page for details.
Yes, we do. Contact us for more details.
Placing an Order
What payment options are available?
We accept PayPal (verified accounts) and most major credit cards. Shipping is only to the address linked to your payment. Direct bank transfers are available as well for larger orders.
What happens after I place an order?
You’ll receive an email confirmation (check your spam folder and add support@armattanproductions.com (mailto:support@armattanproductions.com) to your contacts). Your order status will update from "Awaiting Fulfillment" to "Processing" as it’s sent to our CNC facility. Manufacturing takes 7-14 business days, depending on order volume. Once completed, items are inspected and shipped with tracking details.
Can you combine my Armattan Productions order with my Armattan Quads order?
No, our warehouses are in separate locations, so orders cannot be combined.
Why is some hardware listed on Armattan Quads but not Armattan Productions?
Stock availability varies. Design around hardware listed on our site or sourced elsewhere. We’re expanding our inventory based on demand.
I want the 'XYZ' frame with 6-inch arms instead of 5-inch. How can I do ?
Contact the designer directly via their shop page to request a custom kit. Our automated system doesn’t allow part substitutions.
Can you combine a new order with my existing one?
No, our automated system requires separate orders.
What’s the weight of this frame?
Weights vary by design. Contact the designer directly for specifics, as we only manufacture the parts.
Yes, we ship worldwide to the address linked to your PayPal or credit card payment. Alternate addresses are not accepted. See our Terms and Services (#) for details.
How can I check my order status?
You’ll receive an initial confirmation email, followed by a shipping notification with tracking once dispatched (7-14 business days typical lead time).
How can I change, cancel or add to my order?
Changes or cancellations aren’t possible after CNC programming begins (within 24-48 hours of ordering). Submit a new order for additions or revisions.
There’s a problem with my order. What should I do?
For quantity or manufacturing issues, contact us at support@armattanproductions.com For design flaws, reach out to the designer. We’re not responsible for design errors.
Selling My Designs and Managing My Store
Yes! Register, create a shop, and upload designs. After approval (24-48 hours), set your profit margin, keep it private, or share it publicly.
How do I get paid when someone buys my design?
Your account is credited based on your profit margin. Withdraw funds via a verified PayPal account; requests process in 24-48 hours (weekdays).
Can I keep my designs private?
Yes, your designs are private by default unless you make them public.
What do I do when someone buys my design?
Nothing—we handle processing, shipping, and payment.
How long does it take to get a quote after submitting a design?
Quotes are provided within 48 hours (weekdays), though weekends or holidays may delay this. Prices are calculated manually, so please ensure accuracy before submission.
What’s the preferred image size for the site?
Keep images under 600x600 pixels to avoid stretching.
Can you advise on my design idea?
We don't offer design advice. But try asking our shop designers, Facebook groups or Freelancer.com.
Use 0.2-0.25mm tolerance. Minimum diameter is 1.0mm; minimum radius is 0.5mm.
Accepted formats: .dxf, .dwg, .step, .igs, .stp. Submit each part as a separate file [e.g., one arm per file]. Use 3D files only for features like countersunk holes or chamfers. Do not leave CNC instructions in your product description.
Can I upload the same design twice?
Yes, for example, to test different thicknesses. Include thickness in the file name (e.g., CF_topplate_1.5mm).
Are my designs lifetime warranted?
No, unlike Armattan Quads, we don’t warranty third-party designs.
I uploaded a design with an error. How do I delete ?
Rename it to "DELETE" before approval, and we’ll remove it. Check files carefully before uploading.
How many designs can I upload for pricing?
Limit uploads to 10 per week due to manual pricing. For pricing on more designs, please contact us.
Why can't I add a kit or product to my store?
Kits/products must be added to a subcategory, not a parent category. Create a subcategory first.
At what scale are designs cut?
Designs are cut at 1:1 scale. Verify dimensions in your CAD file.